Shipping & Returns

This policy covers products fulfilled by Gelato. Production and delivery estimates depend on the product, destination and shipping service; refer to the estimate provided at checkout when available. Estimates are not guaranteed arrival dates. Production and transit are separate stages.

Open Track your order and verify your order to view available shipment details. Tracking updates can take time, and separate packages may have separate tracking numbers.

Contact us immediately with your order number to request cancellation. Before production, cancellation may qualify for a full refund if successfully confirmed. During In Production, Gelato allows cancellation before Printed, but only shipping charges are refundable. Printed or Shipped orders cannot be canceled. There is no guaranteed cancellation window. A request alone does not stop production; we must confirm cancellation with Gelato and notify you.

Check your address carefully at checkout. Use Track your order to verify your order and request a correction. Changes are generally possible during Pending approval or Passed, before production, and require our confirmation. We cannot promise changes once production starts or change the destination country on an existing order.

If tracking stops and several business days have passed beyond the estimated delivery date, check your address and contact the carrier, then contact us promptly and within 30 days of that estimate. Confirmed lost-in-transit claims may qualify for a replacement or refund. If marked delivered, check delivery notes, household members and the carrier first; a free replacement or refund is not automatic.

Incorrect addresses or refused deliveries may require a paid replacement order. Unclaimed packages may qualify for a replacement with new shipping charges after review. Contact us promptly, within 30 days of the estimated delivery date, so we can check the available options.

For damaged, defective or incorrect products, contact us promptly with your order number and photos. See our Returns & Refunds policy for reporting deadlines and remedies.

Any customs duties or import fees not collected at checkout may be payable by the recipient. Customs processing can affect delivery times.

For cancellation or delivery help, email swanissober.tt@gmail.com from the email used at checkout. These policies do not limit applicable consumer rights, including rights relating to delays, faulty goods or cancellation.